lovely poo poo hopes you love what you've ordered! But just in case you're not 100% satisfied, We accept the return of defective products for 30 days from the date of purchase. All merchandise must be returned unused, unassembled, and in the original packaging.

If you’re not happy with your product and would like a refund, please email us at support@poopoo.shop within 30 days of receiving your product and we’ll arrange a refund. Please specify your order number (you can find it in your order confirmation email) and tell us what the problem is so we can do our best to fix it for next time!

How long do I have before making a return, and do I have to pay for shipping?

1.You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2.Shipping is free on your 1st return for any order. You must use the shipping label we provide, then send back and postmark the package within 30 days from the purchase date.
3.Exception,the discounted products are final products and are non-refundable.

 

Refunds

Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account, as per your request.

If you have any issues with your return, you must contact Customer Support(support@poopoo.shop) within 90 days after your order was first placed.We're here to help! We'll work with you to make sure everything is taken care of until you're satisfied.